Communication Playbook Quiz

Q1. Which of the following is **NOT** one of the five scenario‑defining factors listed in the playbook?



Q2. Which communication style is defined as guiding someone to solve a problem or grow by asking open‑ended questions rather than giving direct answers?



Q3. In the SBI feedback model, what does the **S** stand for?



Q4. During **Crisis Management**, the playbook recommends combining which two styles?



Q5. Storytelling is powerful partly because it triggers the release of which neurochemicals that build trust and aid memory?



Q6. What common pitfall can occur if a manager **skips the ‘Impact’ step** when using SBI feedback?



Q7. Which booster technique focuses on reducing cognitive load by breaking problems down to their most basic truths before reasoning upward?



Q8. In a tense design review debate, the playbook advises starting with which style to **de‑escalate defensiveness**?



Q9. BLUF, mentioned under Briefing style, stands for:



Q10. The question, “What options have you considered?” best exemplifies which communication style?



Q11. A dominant personality hijacking the conversation is a danger sign called out for which recommended style mix during **team brainstorming**?



Q12. Which framework clarifies roles by identifying who is **Responsible, Accountable, Consulted, and Informed**?



Q13. Knowing your **BATNA**—a term referenced in the negotiation section—primarily helps you:



Q14. The ‘picture‑superiority effect’ cited in the playbook supports which booster technique?



Q15. Within the negotiation style, the term **“firm flexibility”** means:



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